Terms of Service

Last updated 20 October 2026

1. Who we are

ProdClaw is the trading name of Markus Rommel, an independent software developer. In these terms, "we" and "us" mean ProdClaw; "you" means the person or company using this site or engaging our services. Contact: [email protected].

2. What we do

ProdClaw provides two services. A managed AI front desk for local businesses, and custom software development for founders and early-stage companies: product specification, software architecture, cloud infrastructure, application development, and ongoing maintenance. Services are offered in defined tiers published on this site.

Information on this site. Including tier descriptions, prices, and indicative timelines. Is a description of our services, not a binding offer. A binding commitment arises only from a signed development services agreement.

3. How an engagement works

• You submit an inquiry or book a call; we discuss what you want built.
• We propose a tier and scope. Every build engagement begins with a Blueprint, which produces the written specification a fixed price depends on.
• We issue a development services agreement incorporating that specification.
• Work begins once the agreement is signed and the first payment is received.
• Deliverables are submitted for your review and acceptance against the specification.

4. Pricing and payment

Prices shown on this site are current at the time of publication and may change. The price that applies to you is the one in your signed agreement. Quotes are valid for 60 days.

Build engagements are invoiced against milestones. Typically a deposit on signing, a payment at an agreed midpoint, and a final payment on acceptance. Blueprint engagements are payable in full on signing. Invoices are issued via Stripe.

Cloud and third-party costs are not included and are billed by those providers directly to you, on accounts you own.

5. The AI front desk service

The front desk is a monthly managed service rather than a one-off project. The terms that matter:

• Billing. A one-time setup fee, then a monthly plan per location, billed in advance.
• Usage caps. Each plan includes a stated number of voice minutes. Minutes beyond that are billed at the published overage rate in arrears, and you get an alert at 80 percent of your cap. We do not offer unlimited minutes.
• Cancellation. Month to month with 30 days written notice. No cancellation fee, and no clawback of setup.
• What stays yours. The cloud account, the call records, the customer data, and the configuration. We remove our access on request.
• Annual prepay. Twelve months paid up front gets two months free. Cancelling mid-term forfeits the discount on the unused remainder rather than the remainder itself.
• Your obligations. You are responsible for the accuracy of the pricing, availability, and policy information you give us, and for the lawfulness of the messages sent on your behalf.

The service answers calls and books work according to rules you set. It is not a substitute for professional judgement, and it does not make commitments you have not authorised. Where it does not know an answer, it takes a message rather than guessing.

6. Scope and changes

The specification defines what is included and contains an explicit out-of-scope list. Work outside that scope is handled through a written change order with its own price and timeline, agreed before the work is done. We do not perform unapproved work, and we do not invoice for work you have not approved.

7. Ownership of work

You own what we build for you. On receipt of final payment, all rights in the software, configuration, and documentation created for you under the agreement are assigned to you outright.

We retain ownership of our reusable tooling. Infrastructure modules, pipeline automation, templates, and methodology developed independently or across engagements. Where that tooling is embedded in what we deliver, you receive a perpetual, irrevocable, royalty-free licence to keep using and modifying it as part of your product, including through your own staff and contractors. That licence cannot be withdrawn and does not depend on any ongoing relationship with us.

Infrastructure is provisioned into cloud accounts you own and control. We claim no interest in them and remove our access on request.

8. Your responsibilities

• Provide timely access to the accounts, credentials, content, and decisions the work depends on.
• Nominate one person empowered to approve scope and sign off deliverables.
• Review deliverables within the agreed review period.
• Confirm you hold the rights to any materials you supply to us.
• Pay for and maintain your own infrastructure and third-party services.
• Rotate any credentials shared with us after the engagement ends.

Delays on your side extend delivery timelines by the period of the delay.

9. Warranty and support

We warrant that deliverables will materially conform to the specification for 30 days after acceptance (Launch tier) or 60 days (Production tier), and will correct non-conformities at no charge during that period. That is your sole remedy for defects.

The warranty does not cover changes made by you or third parties after handover, failures of third-party services outside our control, or anything outside the specification. Beyond this warranty, deliverables are provided without warranties of any kind, express or implied.

10. What we do not provide

• Legal, tax, financial, or regulatory advice.
• Formal compliance certification programmes (HIPAA, PCI-DSS, SOC 2 and similar).
• Guarantees about your product's commercial performance or market success.
• Guarantees about the availability, pricing, or behaviour of third-party services.

11. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising out of an engagement is limited to the fees you actually paid for it. Neither party is liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data.

Nothing in these terms limits liability for fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be limited.

12. Confidentiality

We keep your non-public information confidential and use it only to perform the work. This includes credentials, source code, business plans, and customer data. The obligation survives the end of the engagement. See our Privacy Policy for how personal data is handled.

13. Use of this website

Content on this site is provided for information only. You may not copy or republish it without permission. Downloadable documents are for your own evaluation. We make no representation that this site will be uninterrupted or error-free.

14. Changes to these terms

We may update these terms from time to time; the current version is always the one published here, with the date shown above. Changes do not affect the terms of an agreement already signed.

15. Governing law

These terms are governed by the laws of the United States and the state in which ProdClaw operates. The governing law for a specific engagement is set out in its agreement.

16. Contact

Questions about these terms: [email protected]